We read everything.

Email [email protected] and a real person will get back to you.

Common questions

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not by us, so canceling happens in your store settings: on iPhone, Settings > your name > Subscriptions; on Android, Play Store > profile > Payments and subscriptions. You can also reach the same place from Profile > Membership inside the app. Deleting the app does not cancel a subscription.

How do refunds work?

Purchases go through Apple and Google, and refund requests do too: reportaproblem.apple.com for iOS, or Google Play order history on Android. If you hit a wall, email us and we will help you navigate it.

How do I restore my purchase on a new phone?

Install the app, then tap Restore Purchases on the paywall or in Profile > Membership. Make sure you are signed in with the same Apple or Google account you bought with.

Where is my data stored?

On your phone. Your child's name, birthday, notes, and photos never leave your device, and we never see them. There is no account and no email wall. The full details are in our privacy policy, and the short version at the top of it is genuinely short.

I found something wrong, or something missing.

Tell us. If a search found nothing, we probably already know (unmatched searches reach us with no identifying information attached) and new content ships regularly. If an activity reads wrong for your child's stage, we want to hear that too.

Can I use the app content in my clinic or classroom?

The app license is for personal family use. For clinic, classroom, or organizational licensing, email us and we will talk.

Contact

S&W Milestones Co, LLC
La Jolla, California
Support: [email protected]
Privacy: [email protected]